Purchase terms and refunds

The purchase

Prices are shown in Mexican pesos and include tax. An order is confirmed when payment clears through Stripe or Mercado Pago, or when we confirm a bank transfer order by email. You receive a confirmation with your order reference at the email captured at checkout.

Warranty

• Every Hydroloop® unit carries a limited one year warranty against manufacturing defects, on the recirculation unit and the control module, starting on the purchase date.
• When our certified technical crew installs the unit, the warranty extends to two years and also covers the installation.
• Proof of purchase showing date and amount is required for any warranty claim.
• The warranty does not cover: incorrect installation, faults in the building's electrical or plumbing systems, sudden pressure swings, impacts, service by unauthorized personnel, or accessories not manufactured by Hydroloop® (hoses, T fittings, electrical box).

Returns and refunds

• You have 7 calendar days from delivery to request the return of an uninstalled unit, in its original packaging with every component.
• If the unit arrives damaged in shipping or with a factory defect, report it within 72 hours of delivery with photos of the package and the unit: we replace the component or the full unit at no cost.
• Once a return is approved, the refund is issued to the same payment method within 5 to 10 business days, depending on the bank or payment platform.
• Shipping costs of a non-defective return are covered by the customer; returns due to a defect or our error are covered by us.

Contact

For any purchase, warranty or refund question write to ventas@hydroloop.com.mx or WhatsApp 442 334 4455.